Salary: Help Desk Engineer November, 2022

There are service desk engineer jobs available all around the world. This type of job is prevalent in most businesses that support technology. A cable entertainment company is an example of an organization that uses these types of engineers. The technician must have strong communication skills because he interacts with customers on a daily basis. These skills are vital for troubleshooting the technical issues a customer is having.

A Service Desk Support Engineer delivers effective technical / functional product support and proactively monitors the performance and health of our networks, servers, applications and services. We are Headquartered in Limerick, Ireland and have offices in North America, Europe, Asia, and Australia.

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Demonstrated experience using computer applications, including data analysis tools, word processing, spreadsheet, and presentation software. Provide appropriate support and assistance to less experienced ASML personnel as necessary.

Is Helpdesk a good job?

Whether it is direct experience in problem solving with customers, the flexibility to work these jobs while getting an education or just getting a foot in the door at a company that interests you, help desk jobs are a great way to set a solid foundation for your burgeoning IT career.

Perform basic troubleshooting on servers with regards to issue related to data backup and loading errors. Remotely access user’s machines and assist with troubleshooting and virus/malware repair. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. At times, job requires standing for long periods of time and moving tools and equipment up to 50 lbs. ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. We recognize that diversity and inclusion is a driving force in the success of our company. Advise users of appropriate actions to correct malfunctions in a timely manner.

Desktop Support Engineer (Level

Qualifications for a job description may include education, certification, and experience. Responds to requests for technical assistance in person, via phone and email.

  • This means that the top-earning help desk engineers make $66,000 more than the lowest-earning ones.
  • Unfortunately, even when things work out there is generally not much reward.
  • As of 2021, Singular is part of the biggest iGaming brand worldwide, Flutter Entertainment.
  • But if you’re interested in companies where you might earn a high salary, help desk engineers tend to earn the biggest salaries at Bain & Company, Booz Allen Hamilton, and Cognizant.
  • Support technicians rely on advanced software in order to offer more efficient customer service.
  • A high standard of customer service is also an important part of the role.

Practical experience in relation to databases, Microsoft SQL server, managing hosted solution and web services. At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. For our team in Bangkok, we are looking for candidates with Customer Support, Helpdesk experience. Information Technology is’s core competency, and an IT career with us provides excellent growth opportunities in an exciting, multicultural environment.

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You are keen to work with many people in a multi-culture environment, continuously learning and growing your skills. You understand the standard ITIL support model structure and also want to work in an environment where we are flexible and focus on helping and delivering.

helpdesk engineer

For IT help desk jobs, you could do an intermediate or advanced apprenticeship in IT support, or an infrastructure technician advanced apprenticeship. Our operating headquarters are based in the Thai capital of Bangkok, where we employ over 2,000 people from around the globe. While it’s 30°C+ outside, Agodans don’t sweat, knowing they have the coolest jobs out there. If you’re successful at getting a role based in Bangkok, we’ll provide relocation support for you and your family to help you move and settle into your new environment. Telsyst February 26, 2014 It’s a dirty job but someone has to do it. Everyone hates making the call to their cable company, cell phone company or any customer service specialist, but you need some help in these situations. Some people never grow the thick skin you need to have to deal with some of the backlash that comes.

You will answer queries on basic technical issues and offer advice to solve them. A Desktop Support Specialist help desk engineer is focused on troubleshooting different software packages, hardware devices, and other peripherals.

  • They provide you with the necessary support you need with all your assets and processes.
  • Practical experience in relation to databases, Microsoft SQL server, managing hosted solution and web services.
  • While some skills are shared by these professions, there are some differences to note.
  • We calculated that 11% of Help Desk Engineers are proficient in Technical Support, Troubleshoot, and Active Directory.
  • As a HelpDesk Engineer at SonarSource, you provide an IT Environment to our colleagues that allows them to operate efficiently.

If you are looking for an exciting place to work, please take a look at the list of qualifications below. ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. Laptops, 5%Provided installation, configuration, and troubleshooting of various software and web-based applications on laptops and desktops. Interface with in-house customer service and user setup personnel to determine solutions.

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